Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. 

This exciting role within the Business & Process department could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. 

We are a family-owned global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment. 

In Asia Pacific, since the 1990s Knauf has been established as a leading and trusted brand for drywall products and system solutions. Today, with 4,000 experienced, talented, and diversified people operating nearly 30 production facilities and offices across the region, coupled with an extensive expertise-backed sales and support network, our teams deliver the best of Knauf to our customers, while supporting positive changes to the industry and communities where we operate – in Australia, China, Korea, Japan, Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore.

Reporting into Senior Business Process Manager, we are searching for a team member to join us as Business Process Manager.

Can you say yes?

Take on a pivotal role as a Business Process Manager, driving process optimization and system improvements at a regional level. You’ll work closely with global teams to streamline operations, balance global standards with market needs, and ensure effective implementation of initiatives. This is your chance to lead impactful change while improving efficiency across the business. Ready to make an impact? Join us!

What you will be doing 

To be successful in the role, the individual must manage and enable their team to work with various business leads to develop standard definitions and processes that can be applied across all business units.

Process Improvement

1. Drive Lean Process Optimization: Utilize process improvement tools such as value stream mapping to critically evaluate, streamline, and refine processes, ensuring they are efficient while maintaining appropriate controls and flexibility for business needs.
2. Address Internal Control Gaps: Collaborate with business markets to identify internal control weaknesses and propose process improvements that address these gaps while ensuring compliance.
3. Foster Continuous Improvement Culture: Champion and promote a culture of continuous process improvement throughout the organization, encouraging innovation and the adoption of best practices.
4. Design and Standardize Processes: Develop and implement simple, scalable, and efficient processes that include necessary internal controls, providing a strong foundation for ongoing improvements and the future integration of digital tools.
5. Digitization & Automation: Lead efforts to digitize processes where possible, enabling automation and the reduction of manual, repetitive tasks to improve efficiency and accuracy.

Automated Reporting

1. Data Capture & Reporting Automation: Ensure key data is consistently captured through standardized processes, enabling the automation of reporting and dashboards across a variety of tools.
2. Develop KPIs & Dashboards: Collaborate with cross-functional teams to build and enhance core automated reporting sets, leveraging tools such as Tableau, SAP BW, and Celonis, while actively developing and tracking KPIs to monitor business performance.

Project Management & System Rollout

1. Define Business Requirements: Partner with business unit stakeholders to gather and document detailed business requirements for regional systems, ensuring alignment with overall business objectives, and effectively communicate these requirements to IT teams.
2. Coordinate System Deployments: Lead the coordination and management of regional systems deployment from the business side, ensuring timely delivery and proper alignment with business needs.
3. User Acceptance Testing (UAT): Ensure the thorough completion of UAT to validate new processes and/or systems prior to roll-out, working closely with key stakeholders to ensure functionality meets business requirements.

Global Systems & Processes

1. Regional Process Ownership: Act as a regional partner for Global Process Owners to ensure consistent and effective application of global process templates while considering the specific requirements of the APAC region.
2. Manage Deployment of Global Systems: Oversee the coordination and management of the deployment of global systems and processes into regional markets, ensuring they are effectively adopted and utilized by local teams.
3. Contribute to Global Teams: Provide regional input into global initiatives, clearly articulating APAC business requirements and ensuring that regional needs are understood and appropriately integrated into global processes and systems.

What we would love for you to have

Educational background and major

• A degree in commerce, technology, or science.
  

Work experience

• A minimum of 5 years’ experience working as a business analyst or in business process improvement.
• Demonstrated ability to identify shortfalls in business processes & systems and provide or design solutions to address.
• Ability to define effective KPIs to monitor and assess effectiveness of solutions.
• Experience in project management
• Ability to build and maintain strong, collaborative relationships with stakeholders, understanding their needs and concerns, and ensuring their expectations are aligned with project objectives.

Language

• Strong communication skills in English is a must (written and spoken)
• Strong communication skills in Thai is a must (written and spoken)

Knowledge

• Proficient user of core MS applications
• Proficient knowledge of core SAP functions is a must.
• Prior value stream mapping training and experience is a must
• Strong data analytical skills and a systematic approach to problem solving.
• Ability to create presentations and document processes.
• Familiarity with process modelling using BPMN methodology
• Knowledge of Tableau, Celonis and ProcessMaker would be advantageous.
  

Behaviour

An individual who:

• Has unquestionable integrity and honesty
• Takes personal pride and ownership of the results
• Sets high standards, is personally motivated with a high work ethic
• Is proactive, organised, and structured
• Strong communication and change management skills
• Remains calm under pressure
• Is decisive, persistent and finishes what is started.
• Open to feedback and considered of other’s ideas
• Has high attention to detail
• Takes accountability for all decisions.
• Is a strong fit with the Knauf values:
• Menschlichkeit - Humanity
• Partnership
• Commitment
• Entrepreneurship

What happens next?

Your application will be reviewed by our Hiring Team to determine if your experiences and skills are what we are looking for in the role. If you are, our Talent Acquisition representative will contact you promptly to arrange for next steps.